Create structures in the organization or in the workspace that encourage the desired communication connections
We have our roles in place and with the correct responsibilities, now we need to support the necessary communication between these roles. Create structures in the organization or in the workspace that encourage the communication connections that support other patterns.
Proper communication structures between roles are key to the success of the organization. Communication (between roles) can't be controlled from a single role; at least two roles must be involved. Communication patterns can't be dictated; they need to be encouraged. Communication follows semantic coupling between responsibilities. The cheapest and best communication between roles occurs when an individual acts in both roles (GeneralizingSpecialist). This can account for only a few of the communications links, though. Roles that need to interact will benefit from being located close together (OpenWorkspace, HallwayChatter). Roles that are not co-located need more formal opening of their communications channels (FaceToFaceBeforeWorkingRemotely). Some teams may establish their own communications patterns, other teams may need to be told with whom they need to communicate.