Avoid the situation where a few workers do the majority of the work
Avoid the situation where a few workers do the majority of the work. Where a role is gathering a disproportionate amount of work, there also needs to be a disproportionate amount of communication to support this work and disseminate the results. Distribution of the work may require dissemination of the skills that are currently held only by the key workers.
If work is concentrated in a few people, localized burnout is more likely. There may be associated deeper problems in the organization. For example, the more lightly loaded people may not have the technical skills or the human interaction skills needed. Skill mismatches can be dealt with by re-assigning people or by training. Communication skills can be developed. Where DevelopingInPairs it becomes easier to DistributeWorkEvenly and also transfer the skills that are initially concentrated in the few key workers.